For Community Service Providers

2-1-1 is a resource for you and your clients

Service providers can leverage 2-1-1 to support clients’ needs in areas such as basic needs, legal assistance, public benefits, job training opportunities, and more. 2-1-1 gathers information on resources from across Minnesota and can even help locate services in other parts of the state. It is common for service providers to call 2-1-1 on behalf of or alongside a client. 2-1-1 can be shared as a 24/7 resource for clients to independently access resources online or talk to a live person who will help assess their needs.

Providers across Minnesota can order 2-1-1 materials to display in a lobby/bulletin board, include with participant paperwork or share at community events.

If you work in one of these fields, consider 2-1-1 as a resource for your daily interactions:

Be included in the 2-1-1 Database

Help Minnesotans find your organization by providing 2-1-1 with information about your service offerings. Your efforts will ensure those who contact 2-1-1 looking for services like yours will not only be told about your organization, but understand program eligibility requirements, how/when/where to access your programs and what documents to bring with them, as applicable.

2-1-1 decides whether to add an organization to the database based on our Inclusion/Exclusion Policy. Generally speaking, nonprofit social service organizations and government programs are included, and for-profit companies are not, however, there are exceptions in some cases.

Please contact 2-1-1 to add your organization to the database or to inquire about inclusion criteria.

Update your listing in the 2-1-1 Database

To check your agency’s current 2-1-1 profile, simply search for your organizations name in the search bar and click on the organization’s name in the search results. You can submit changes in the comments box at the bottom of the record.

Once each year, your agency will be contacted by 2-1-1 for formal updates. In between annual updates, please let us know of changes to your service offerings, address, hours, etc, so we can ensure the most accurate information is shared with community members, increasing the likelihood of a successful match between need and resource, and minimizing frustration for your agency and clients alike.

Looking for a list of resources?

Information can change very quickly in the social service sector. In our experience, as soon as a list of resources is printed, there is a good chance it is already out of date. Therefore, 2-1-1 does not provide hard copies or static electronic lists of resources. If there is an opportunity where you think 2-1-1 resources could helpful, please contact info@gtcuw.org to discuss potential options.

Would like 2-1-1 staff to attend a meeting or event?

2-1-1 staff are available to attend community events to share information about 2-1-1. If you have a group of service providers or other community helpers, 2-1-1 staff also provide training for people interested in more deeply understanding how 2-1-1 works. If you would like to request 2-1-1 staff presence at an event or meeting you are hosting, please contact 2-1-1.

Need help finding a resource?

Call to speak with one of our highly trained information and referral specialists by phone.

Your call is completely confidential, and we have call menus in English, Spanish, and Hmong.

Call 2-1-1

Toll Free: 800-543-7709
Local: 651-291-0211
*NEW*: Text your zip code to 898-211
(Available M-F 8am-7pm)*
24-7 / Confidential / All Languages

From Our Specialists:

I get excited when I hear about new social service programs because it means more help for those who need it.

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