About 2-1-1

Why Call 2-1-1?

United Way 2-1-1 is an easy-to-remember, three-digit number that families and individuals in Minnesota and western Wisconsin (Douglas, Pierce, Polk and St. Croix counties) can call to obtain free and confidential information on health and human services. 2-1-1 call centers are staffed 24/7 by trained Information and Referral Specialists who quickly assess needs and refer callers to the help that they seek.

2-1-1 offers information on a broad range of services, including:
  • Basic Needs
  • Consumer
  • Criminal Justice and Legal
  • Education
  • Environmental and Public Health/Safety
  • Health Care
  • Income Support and Employment
  • Individual and Family Life
  • Mental Health and Community/International
  • Organizational/Community/International
  • Target Populations

More than 80 percent of the United States has access to 2-1-1, along with several areas of Canada. For more information on the national 2-1-1, visit http://211.org/.

2-1-1 Coverage Areas
Northeast, Northwest, Central,
Southeast: Dodge, Freeborn, Goodhue, Mower, Olmsted, Rice, Steele, Wabasha counties
Southeast: Fillmore, Houston, Winona counties
Clay County
Southwest, Metro Area
North Central
2-1-1 in Minnesota is statewide and covers every county of Minnesota in addition to Douglas, Pierce, Polk and St. Croix Counties in Wisconsin. 2-1-1 is supported by the following United Ways in Minnesota:
Greater Twin Cities United Way (call & data center)
United Way of Central Minnesota (data center)
United Way of Southwest Minnesota (funding)
United Way of Redwood (funding)
Sherburne Area United Way (funding)
United Way of 1,000 Lakes (funding)
Superior-Douglas County United Way (funding)
Head of the Lakes United Way (call & data center)
United Way of Olmsted County (funding)
United Way of Washington County East (funding)
United Way of Brown County (funding)
Elk River/Delano/Loretto United Way (funding)
Northeast Minnesota United Way (funding)
Search the 2-1-1 Online Database

Minnesota's comprehensive 2-1-1 database offers individuals and professionals access to more than 40,000 programs and services. Users can search the database quickly and efficiently using various criteria, including service category, agency/organization name, or key word. The online directory is continually being updated with new information on agencies and services.

2-1-1 in Minnesota

Currently, there are five call center hubs and six resource hubs across the state with a shared database containing more than 40,000 resources. Greater Twin Cities United Way funds and operates the largest call center in the state, covering the Metro region and most of the southern region. Since Minnesota first started using 2-1-1 in 2002, more than two million referrals have been made. Approximately 50 percent of calls are inquiries regarding basic needs such as food, shelter and transportation. For more information on the other 2-1-1 call centers in Minnesota, click on the statewide map.

Role of 2-1-1 in Crisis Recovery Efforts

In the event of a natural or public disaster, 2-1-1 works with local emergency management and disaster relief organizations to provide the public with information on resources not only during the disaster, but also throughout long-term recovery efforts.

Contact Us

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Need help finding a resource?

Call to speak with one of our highly trained information and referral specialists by phone.

Your call is completely confidential, and we have call menus in English, Spanish, and Hmong.

Call 2-1-1

Toll Free: 800-543-7709
Local: 651-291-0211
*NEW*: Text your zip code to 898-211
(Available M-F 8am-7pm)*
24-7 / Confidential / All Languages

From Our Specialists:

Chat and text options at 2-1-1 will help us reach a whole new demographic of people with our services.

*Standard msg&data rates may apply. Text STOP to opt-out. For end user privacy and terms and conditions of texting with 898211, go to http://preventionpaystext.com/policies/